Shop Policies

Thank you for visiting Wild Honey Words! Below, you’ll find good-to-know details about: 

1. Customer Care and Support
2. Product Variations
3. Gifts and Holiday Shopping
4. Shipping Info
5. Checkout Process
6. Replacements, Exchanges, and Returns
7. Terms, Copyright, Updates, and Security
8. Privacy Notice



1. CUSTOMER CARE AND SUPPORT
(We’re here for you!)

Got a question that isn’t covered in our Shop Policies? Compliments, concerns, or suggestions for improvement? We welcome your feedback and we’d be glad to help! You can reach us via our “Contact” form or email us at hello@wildhoneywords.com. We typically respond to messages within 24–72 hours. On Fridays, we unplug for a sabbath refresh but in the meantime, you can still browse the shop and place orders, and our fulfillment team and shipping partners won’t miss a beat.

Looking for a Wild Honey Words item you've seen before but aren't finding on our site now? Already tried typing the keywords in the bottom menu Search Bar? Give us a holler. If we’re not currently carrying that item, we’ll give you the scoop on whether it’s retired or just on vacation. Our offerings are subject to change seasonally and based on product availability and other factors. If you're missing something, we want to know! Whenever possible, we’ll consider bringing it back, or we'll be happy to recommend another item that may spark your fancy.

2. PRODUCT VARIATIONS
(Every human wants to know, What’s normal?)

We make every effort to provide accurate images and product descriptions so you can shop with confidence. Because we keep a human touch in the creation process and our products are made with an assortment of materials and printing techniques, a little variation is normal.

Due to the brightness of backlit screens, colors may look somewhat different on your device than they appear on physical materials such as fabric, paper, and ceramics.

Exact print placement may differ a bit from sample photos.

Occasionally, you may notice that a product arrives with a slight odor (as many of us do after a long trip, let’s be honest). Fear not—this is temporary! Simply remove any plastic packaging and give the item time to air out.

 

3. GIFTS AND HOLIDAY SHOPPING
(Because generosity is always in season.)

Need a last-minute gift? Consider a Wild Honey Words Signature E-Gift Card! (For details, please see our "How to Send an E-Gift Card" guide below.)

Holiday Shipping Guidelines
Currently, all of our orders are sent via Standard Shipping (expedited shipping is not available). Please be aware that order fulfillment processes and shipping services may be delayed due to severe weather, possible supply chain delays, and other unforeseen circumstances. We cannot guarantee any order will arrive before a specific holiday. For details, please see Topic #4: Shipping Info (below). 


** HOW TO SEND AN E-GIFT CARD **

1. Purchase a Wild Honey Words E-Gift Card HERE. Select the card value of your choice ($20, $25, $30, $40, $50, $75, $100, $150, $200, or $250 USD), then add the gift card to your cart. On the checkout page, please fill in YOUR OWN name and email address. (You'll provide your recipient's name and email in Step 2.)

2. Fill in your recipient's details HERE, along with your gift message. This second part is the place to let us know where and when to send the e-gift card and how you want it personalized.

3. Sit back, relax, and get your joy-of-giving glow on! If we need to clarify or confirm information regarding your delivery preferences, we’ll contact you. When we send the e-gift card to your gift recipient, we’ll blind copy you on the email so you can rest assured that it was delivered.

Please allow up to 72 hours for processing and delivery of e-gift cards. 

At this time, our e-gift cards are single-use, meaning the balance cannot be partially used and applied to multiple orders—the full value of the card must be applied to a single order. For reference, we’ve included the complete terms and conditions below.

Kindly note that Wild Honey Words is not responsible for delivery delays or e-gift cards that are mis-delivered or undeliverable due to reasons beyond our control, including being provided with an incorrect email address for the gift recipient or being unable to reach the gift giver to clarify information prior to delivery. If you discover a mistake in any of the info you gave us, please contact us immediately at support@wildhoneywords.com and we’ll do everything we can to make adjustments if the e-gift card has not yet been delivered.

E-Gift Card Terms and Conditions: 
Single-use digital gift cards to Wild Honey Words are valid only for purchase of goods at wildhoneywords.com. The unique code associated with each e-gift card will be delivered via email. The full value must be applied to a single order. For successful processing, order total *after* e-gift card code is applied must be a minimum of $0.50 USD (fifty cents).

At Checkout, e-gift card code must be entered in Discount Code field under Order Summary and may not be combined with a promotional code. (Gift card may be used with ApplePay from standard checkout page only; Instant Checkout does not include Discount Code field.) Product prices do not include shipping fees, applicable sales or use taxes, or applicable import taxes for shipping destinations outside of the U.S. and U.S. Territories.

E-gift card has no expiration date and no additional fees associated with usage or inactivity. Non-reloadable card. May not be redeemed for cash or used to purchase other gift cards. Gift card code may not be replaced if lost or stolen. Void where prohibited.


** HOW TO SHIP AN ORDER AS A GIFT **

If you want a physical gift to be shipped directly to your recipient, here’s what to do at Checkout:

1. Fill in YOUR OWN email address. This is where your order confirmation (receipt, including prices) and shipment notification (with tracking info) will automatically be sent. And, in the event that we need to clarify or troubleshoot something regarding your order, we’ll reach out to you personally at this email address.

2. For the Shipping Address, please provide YOUR GIFT RECIPIENT’S STREET ADDRESS. 

3. In the Notes or Instructions field, please type the word “GIFT.” To request the addition of a message to your gift recipient, read on.


Gift Receipts and Messages*
Our packing slips double as gift receipts: they don’t show prices and they can be used to request a size exchange later if needed. You may request in the “Notes or Instructions” section the addition of a brief gift message (such as a greeting and/or who the gift is from). What you write here comes to Wild Honey Words staff and is not automatically relayed to customers, but we'll do our best to add your message to a gift receipt whenever logistically possible. Here are two examples of what to write in the Notes or Instructions section:

Example A:
GIFT. Message: Happy Birthday, Jamal! Love, Granddaddy

Example B:
GIFT. “Congratulations, Naima! From: Luz”

*Due to changes in the logistics industry, certain WHW items may be made at partner facilities instead of our order fulfillment headquarters. For these particular items, gift receipts (with or without messages or sender names) may NOT be available at this time. These items include journals, metal prints, and some framed prints (depending on the shipping address). We'll include your gift messages on the packing slip whenever possible.

Gift Wrapping
While we aren’t able to offer gift wrapping at this time, every item comes wrapped in love!

4. SHIPPING INFO
(Good things are on their way…) 

Shipping Services
Our order fulfillment team partners with various shipping services. Most products shipped within the United States are sent via the USPS First Class Mail or UPS. Packages sent via USPS First Class Mail, UPS, or FedEx include liability insurance from the shipping service provider for loss or damage up to $100. 

Free Tracking
All of our shipping rates include easy, one-click tracking so you can follow your package’s journey till you have it in your hot little hands! (See: Notifications)

Shipping Rates
Shipping rates are calculated during the checkout process. We’ll factor in the unique variables of your order and pass along savings wherever possible—for example, if you’re purchasing more than one item that can be shipped together from the same location.

Notifications
Once you complete your order and your payment has been accepted, a confirmation message and a copy of your order invoice will be emailed to you. Once your order is fulfilled (printed/embroidered/engraved and assembled) and your package ships, you’ll receive a second email with tracking details. Just click the “Track your order” button to see your shipment status and every step of its progress. If you order more than one item, your order may arrive in multiple packages on different dates due to differences in the location and length of the order fulfillment process for various products. In this case, you will receive email notifications for each separate shipment. Please check your "junk" mailbox as sometimes confirmation emails may end up there. 

Delivery Estimates Are Not Guarantees
For deliveries to the U.S., general estimates are provided in the shipping section at checkout. While we do our best to provide estimated delivery windows that are as accurate and speedy as possible, we cannot promise that your package will arrive by a specific date due to many factors beyond our control. Please bear this in mind if you are ordering items for an occasion with a hard deadline, especially during the busy holiday season (October through January).

Lost or Delayed Packages
Before submitting your order, please be sure to double-check the shipping address. Wild Honey Words is not responsible for replacing items that are lost or delayed in transit due to incorrect or incomplete shipping addresses. (See also: Packages Returned to Sender)

In the unlikely event that a package never arrives, if your tracking info confirms that the package was lost en route (and it is not due to an error in the shipping address provided), please email us at [email protected] within twenty-one (21) calendar days after the estimated delivery date. For delivery issues unrelated to address corrections, our order fulfillment team will take care of creating and shipping a replacement item(s) free of charge.

Missing or Stolen Packages
Wild Honey Words is not liable for missing or stolen packages. If your tracking details show that the package was delivered but you have not received it, we offer a few friendly suggestions:

1. Check with all household members in case one of them  received the package earlier.
2. Check alternate entrances to your building and side areas where a package may have been left in an effort to be discreet for security reasons.
3. Ask your neighbors if they saw the package delivered or whether it was delivered to their house/unit number by accident.
4. If 24 hours have passed since your tracking info says the package was delivered, please contact the delivery company directly so they can help you with next steps. For orders sent via the United States Postal Service, please contact USPS Customer Service at +1-800-222-1811 Monday-Friday 8AM-8:30PM (EST) and Saturday 8AM-6PM (EST).

Packages Returned to Sender
If your package is returned to one of our order fulfillment centers because it was undeliverable, unclaimed, or refused by the addressee, in most cases, we can replace and/or resend it upon request, if you’re willing to cover the cost of having the order recreated and/or reshipped. Please contact us at [email protected] within 21 days of the original estimated delivery date regarding returned shipments. Packages will be held for no more than 30 days.

International Shipping Policies
Wild Honey Words is based in the United States. If your order’s destination is outside of the U.S. and Puerto Rico, your package recipient will be responsible for paying any applicable customs fees, duties, or additional taxes on merchandise delivered to that country, which may be collected at the time of delivery by your carrier. (For example, all imports to Australia are subject to a 10% GST tax on low-value goods.) If customs fees are required in order for the package to be claimed and these fees are not paid, the package may be denied entry to the country and returned to one of our order fulfillment centers. Please be aware that in this case, your order will not be reshipped and a refund will not be issued.

 

Payment Options
Thanks to our partnerships with two secure payment processing platforms, PayPal and Stripe, we accept an abundance of digital payment methods, listed below. Payment is due upon completing the checkout process. Payment information must be submitted by an adult (age 18+).

• PayPal
• Apple Pay
• Google Pay
• Cash App
• Venmo
• Visa, MasterCard, American Express, Discover, and most other credit cards
• Most Debit Cards
• Visa Gift Cards

Product Pricing
Prices listed on our product pages do not include shipping rates or applicable taxes, which are calculated at checkout as they are based on the shipping and billing addresses. Wild Honey Words reserves the right to revise product prices at any time and to correct any pricing errors. 

Sales Tax: Any applicable sales tax will be calculated automatically during the checkout process. Location-specific tax exemptions on eligible items will be applied.

Import Taxes: Please note that customers/package recipients are responsible for any applicable customs fees, import duties, or taxes on international shipments.
 

1) your order number
2) a detailed description of the problem
3) photos of the product and the packaging it arrived in

Upon review by our order fulfillment partners, pending approval, the damaged or faulty item will be replaced and shipped to you free of charge.


Exchanges and Returns for Other Reasons

As Wild Honey Words is an artist-owned, sustainability-conscious small business—meaning each item you order is printed especially for you or your gift recipient at the time of purchase—unfortunately, we are not able to accept product exchanges or returns. Please be sure to read product descriptions thoroughly before checkout so that any surprises are only the best kind. 

If you believe an item you ordered doesn’t accurately match the images and information on our website, please let us know via our Contact form or email us at support@wildhoneywords.com so we can respond to your concerns.

If you’re unhappy with your merchandise for some other reason, please contact us at [email protected] or via our Contact form and let us know in detail the reason(s) why, and we will do our best to accommodate you. 

Terms of Use
We appreciate you engaging with Wild Honey Words, whether by browsing our site, subscribing to our mailing list, placing an order, subscribing as a monthly donor/patron, submitting feedback or reviews, contacting us via email or via our Contact form, and/or interacting with us on social media (such as Instagram or Facebook). We invite you to explore, to interact, and to share your personal or financial information only if you are comfortable with our use of cookies, our privacy notice and terms of service, and all other shop policies outlined on this page. Use of our website and services is voluntary and indicates agreement with our policies and with our use of technologies that support the infrastructure of Wild Honey Words. If you have questions after reviewing our terms of use, please email us at [email protected].

Because everyone’s experience is unique, we cannot definitively guarantee that the quality of any products, services, or information that is provided by Wild Honey Words (or our shipping and fulfillment partners) will meet your expectations. Product replacements, exchanges, refunds, substitutions, and store credit will be offered at the sole discretion of Wild Honey Words and our order fulfillment partners. If you are unsatisfied with our services, we will take reasonable steps to address your concerns and to create a solution. Wild Honey Words is based in the United States. Any claims or disputes related to the services we offer will be governed by the laws of the State of California. 

Copyright Info
All Intellectual Property Rights related to the content of this website (wildhoneywords.com or wildhoneywords.bigcartel.com), Wild Honey Words product designs (including visual art and written language), and Wild Honey Words logos, are the exclusive property of Wild Honey Words and creator/owner Emily Ruth Hazel. These materials (digital or otherwise) may not be sold, licensed, rented, modified, distributed, copied, reproduced, transmitted, publicly displayed, publicly performed, published, adapted, or edited by any other party and may not be used to create derivative work, except by special arrangement with and written permission from Emily Ruth Hazel. Content may be shared via social media or other media channels for non-commercial purposes only, and credit must be attributed to creator Emily Ruth Hazel and to Wild Honey Words.

Updates to Our Services
Since Wild Honey Words is an evolving enterprise, we’ll be adding lots of new goodies and making adjustments to our website and to our products as needed. Please note that product availability, details/descriptions, pricing, and shipping rates are subject to change without notice, whether due to factors beyond our control or for any other reason. In addition, our website may occasionally be inaccessible while maintenance is being performed.

Changes to Our Policies
Wild Honey Words reserves the right to modify, change, and adapt any of the above policies and terms at any time, and to update or clarify our policies as necessary to stay compliant with relevant laws. Changes and clarifications will take effect immediately upon being accessible on our website. The date effective will be updated at the top of this page. Prior to placing an order, please double-check our policies to be sure you are aware of our current policies and terms of purchase.  

Corrections of Errors and Omissions 
As a business run by humans with the aid of human-designed technology, we acknowledge that occasionally there may be information on our site or on our products that contains typographical errors, inaccuracies, or omissions that may or may not relate to product descriptions, pricing, or availability; shipping charges or delivery times; or promotional offers. We reserve the right to correct any errors or omissions and to cancel orders if necessary due to previously inaccurate information. 

Site Security
We know your peace of mind is valuable, and your trust is important to us. Our shop website is fully SSL protected, so you can breathe easy while browsing our collection and throughout the entire checkout process. For every transaction, we use industry-standard encryption to protect your personal information, and we don’t store credit card information or other billing method details.

Disclaimer: As with transmitting financial information online through any payment platform on any website, customers assume a minimal risk of unauthorized access to or use of secure servers, which may result in the exposure of stored personal information. In the unlikely event of a security breach, Wild Honey Words is not liable for any compromised customer information or for any resulting losses or damages. However, PayPal, most major credit card networks, and most banks and credit unions offer zero-liability fraud protection for eligible claims.

 

8. PRIVACY NOTICE
Date Effective: May 18, 2023

This privacy notice for Wild Honey Words ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at wildhoneywords.com
• Subscribe to our e-newsletter (Wild Honey Wordbuzz) via the Beehiiv newsletter platform or the Mailchimp email managing system
• Engage with us in other related ways, including any sales, marketing, events, or social media

In collaboration with our website builder and marketplace facilitator (Big Cartel) and our payment processing partners (PayPal, Stripe, and TaxJar), Wild Honey Words will take reasonable and responsible measures to protect your personal and financial information. 

THE TYPES OF INFORMATION WE COLLECT
When you visit, use, or navigate our Services, we may process personal information, depending on how you interact with the Services, the choices you make, and the products and features you use. When necessary, we may process sensitive personal information, with your consent or as otherwise permitted by applicable law.

Personal information provided by you. The personal information we collect may include the following:

•     mailing addresses
•     names
•     phone numbers
•     email addresses
•     billing addresses
•     debit/credit card numbers
•     contact or authentication data

Payment data. If you choose to make a purchase through wildhoneywords.com, in order to process your payment, your payment data (including your payment instrument number and the security code associated with your payment instrument) will be collected and stored by our payment processing platforms, PayPal and Stripe. You may find their privacy notice links here: PayPal Privacy Policy and Stripe Privacy Policy. Our website builder and marketplace facilitator, Big Cartel, partners with TaxJar (a Stripe company) to calculate and remit applicable sales tax on each purchase. You may find their privacy notice links here: Big Cartel Privacy Policy and TaxJar Privacy Policy.

Information automatically collected. Some information is collected automatically when you visit, use, or navigate the Services. This information does not reveal your specific identity (such as your name or contact information) but may include device and usage information, such as your IP address, browser type and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

COOKIES AND OTHER IDENTIFIERS
Like many businesses, Wild Honey Words and our partner companies may use cookies and similar technologies, such as web beacons, to access or store information as needed to provide Services (for example, to process your payment information if you make a purchase). The information we collect through use of these technologies may include:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. This data may include information about your browser and device, your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and which features you use), and device event information (such as system activity, error reports, and hardware settings).

Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

How to Disable or Modify Cookies
If you have questions about how to disable or modify cookies, we encourage you to refer to allaboutcookies.org (a public resource site unaffiliated with Wild Honey Words). 

HOW AND WHY WE PROCESS YOUR INFORMATION
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We only process your personal information when we believe it is necessary and we have a valid legal reason to do so, such as with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

We may retain contact information that you have provided, order history, and email or written correspondence as needed in order to maintain our mailing list, for our own record-keeping, and/or for legal purposes. 

Depending on how you interact with our Services, our reasons for processing your personal information may include the following:

• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

• To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.

• To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

• To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

• To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

DISCLOSURE OF PERSONAL INFORMATION
We will disclose relevant information to our partner companies as needed to fulfill orders and to provide customer service. This includes third-party services such as payment processing and hosting services. We may also disclose usage information to third-party analytics services or marketing services so we can better understand how to serve you based on your engagement with our website, or so we can update you about our products and services. Wild Honey Words does not disclose your personal or financial information in exchange for monetary compensation from third-parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. 

The categories of third parties we may share personal information with are as follows:

• Website Hosting Service Providers
• Payment Processors
• Order Fulfillment Service Providers
• Data Analytics Services
• Finance & Accounting Tools
• Affiliate Marketing Programs
• Cloud Computing Services
• Communication & Collaboration Tools
• Data Storage Service Providers
• Performance Monitoring Tools
• Sales & Marketing Tools

We also may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.
• Other Users. When you share personal information (for example, by posting comments, contributions, or other content to the Services) or otherwise interact with public areas of the Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

GENERAL DATA PROTECTION REGULATION (GDPR) AND INTERNATIONAL CUSTOMERS
Wild Honey Words and its servers are located in the United States, and wildhoneywords.com may be accessed in the U.S. and abroad. If you are located outside of the United States, please note that information you provide to us may be transferred to the United States. Information collected may be retained, processed, accessed, or used in jurisdictions governed by privacy laws that may differ from those in your own jurisdiction. Please use wildhoneywords.com only if you consent to this type of transfer. 

CALIFORNIA CONSUMER PRIVACY ACT (CCPA) AND YOUR RIGHTS TO TRANSPARENCY AND DATA DELETION
You may revoke your consent to our policies and data processing. The easiest way to exercise your rights is by contacting us at [email protected]. We will not discriminate against you if you exercise your privacy rights. We will consider and act upon any request in accordance with applicable data protection laws. By law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request. 

If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities. For security and fraud-prevention purposes, upon receiving your request, we will be required to confirm your identity by asking you to provide certain information so that we can match it with the information we have on file, by contacting you through a communication method (e.g., email) that you previously provided to us, or by another verification method. We will delete any additionally provided information as soon as we have verified your identity. 

HOW TO OPT OUT OF PROMOTIONAL COMMUNICATIONS
You may unsubscribe from our marketing and promotional communications at any time by clicking on the “Unsubscribe” button or link in an email we have sent. You will then be removed from our marketing lists. However, we may still communicate with you—for example, to send you necessary messages related to an order, replacement, exchange, or return; to respond to service requests; or for other non-marketing purposes.

HOW TO CONTACT US ABOUT THIS NOTICE
If you have questions or concerns about how we handle your data, you may write us by email at [email protected] or by postal mail to:

Wild Honey Words
1355 N Mentor Ave #40822
Pasadena CA 91114

 

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